Refund Policy

1. Refund overview

This policy applies to purchases of All Image AI credit packs and plans from BUAI LLC. It distinguishes two different kinds of return:

Credit return for a failed run

Reserved credits go back to your All Image AI account when a request is marked failed. This does not reverse your original purchase or send money to your bank.

Refund of a payment

An approved refund returns all or part of an eligible purchase through the payment processor. It requires a separate review or a right under applicable law.

2. Failed runs and automatic credit returns

When an accepted generation or image-understanding request is marked failed, its reserved credits are returned automatically. You do not need to submit a cash refund request for this adjustment.

A technically completed result may still contain mistakes or differ from what you wanted. Dissatisfaction with an image, an inaccurate AI answer or a change of mind does not by itself trigger an automatic credit return. If a result appears to reflect a technical fault, contact us with the run identifier so we can investigate.

In a comparison, each model request is billed separately. Credits for a failed request are returned without reversing a different model’s completed request. A workflow is billed as a whole: if the workflow is marked failed, its reserved workflow credits are returned. A retry or a new run can use additional credits.

3. Refunds of purchased credits and plan payments

We do not offer a general money-back guarantee or voluntary cash refunds for a change of mind. Except where required by law or an exception below applies, credit-pack purchases, one-month plan payments and recurring subscription payments are final, including when credits remain unused.

Contact us for a payment review if:

• You believe the same purchase was charged more than once or the charged amount is incorrect.
• A successful payment did not deliver the purchased credits or plan and the issue remains unresolved.
• We cannot provide the paid service you purchased.
• You are entitled to a refund or another remedy under applicable law.

We will review the payment and service records. Depending on the issue and your legal rights, the resolution may be delivering the missing purchase, correcting the charge, or refunding all or part of the affected payment. You can use the welcome credits to try available tools before buying.

Promotional and welcome credits have no cash refund value. A credit balance cannot be redeemed for money. Consumed credits are not normally refundable solely because an output did not match your expectations, without limiting remedies for a defective or undelivered service required by law.

4. Cancelling a subscription

To stop future charges, open Pricing → Manage billing and cancel the subscription before its next renewal. Check the effective cancellation date in the billing portal. Contact us if you cannot access the portal.

Cancellation and refunds are separate. Cancelling future renewals does not automatically refund the current or a previous billing period. One-month plans end after their first paid period, and credit packs have no recurring renewal.

Signing out, deleting a generation or leaving an account unused does not cancel an auto-renew subscription. If you request a payment refund, also tell us whether you want future renewals cancelled.

5. How to request a review

Email contact@buai.dev from the email address associated with your All Image AI account. Include:

• Your account email and the product name, All Image AI.
• The order or receipt identifier, purchase date, amount and currency.
• A short description of the issue and the resolution you are requesting.
• For a generation issue, the relevant History run identifier.

Send the request promptly so we can investigate while the relevant records remain available. This is not a shortened deadline for any statutory right. Do not send your Google password, full card number or card security code.

We may request information necessary to verify account ownership and the payment. We will respond with the review outcome or the next information needed. A support request alone does not mean a refund has been approved.

6. What happens after a refund is approved

Approved payment refunds are submitted through Stripe to the original payment method. We do not redirect them to a different card, bank account or cryptocurrency wallet. If a payment method can no longer receive a refund, we will work with the payment processor to resolve it.

The time until funds appear depends on the payment method, bank and processor. We cannot promise instant receipt. A refund may appear as a separate credit or a reversal of the original charge; see Stripe’s refund information.

A successful full or partial refund reverses the corresponding purchased credit grant. You cannot keep both the refunded payment and the credits attached to that refund. Payment disputes or reversals may also temporarily restrict further paid use while the payment is reviewed.

7. Rights required by law

This policy does not exclude or restrict mandatory consumer rights, including any applicable withdrawal, cancellation or remedy rights for defective or undelivered digital services. Where local law gives you a right that differs from our standard policy, that right takes priority.

Starting to use the service does not, by itself, mean that you have waived a statutory withdrawal right. Any legally required express consent or acknowledgment must be obtained separately. Contact us if you believe you are entitled to a remedy.

Read this policy together with our Terms of Service. Updates will be dated and will not retroactively remove rights attached to an earlier purchase.